The UDRIVE module represents a general solution made by GWF AG with the aim for collecting the data from various types of meters (water, gas, heat & cooling, electricity). It can also receive data from non-GWF meters which follow the radio protocol Wireless M-Bus. For making work this solution, you will need a radio receiver antenna as well as an Android device. With this equipment you will go on the field and be able to collect the data sent by the radio modules or the meters themselves. Once the drive-by tour performed, you will be able to synchronize the data with our INFINIO cloud platform and export the data for your ERP billing purposes. Below is the operating process:

There are two pre-requisites:

• You need to have a smartphone or a tablet which is running the Android operating system in a version equal or above 10. On this device, you have to install our UDRIVE App using the APK via our Service module or by using Google Play.

• You need a compatible readout device:
  • MBWBlue device for radio collect
  • CAB-05 device for inductive collect

Both of those devices can be provided by GWF AG.

The UDRIVE solution is compatible with the following Wireless M-bus meters.

Moreover, UDRIVE solution is also compatible with non-GWF meters. If the model does not appear in the table, please contact us to verify if your meter model is already integrated in our solution.

For importing a tour, you go on the INFINIO platform to the Import Tour section and then upload your ERP file. Below, you can visualize the steps required for the operation.

A Programmed Tour is a type of tour where an operator is conducting a drive-by Tour based on a list of meters to collect. This list will be preliminary imported into the system. All meters to collect will be visible in a clear list as well as on a map. This type of Tour is mostly used for performing billing or collecting a defined batch. If you want to know more on how to import a pre-loaded list of meters to collect check the Question 4. Below you can see a visualization on how to use the UDRIVE solution in case of a Programmed Tour.

A Free Tour is a type of tour where an operator is conducting a drive-by Tour without any pre-loaded list of meters to collect. Therefore, the operator will collect all compatible meters emitting in the radius of reception without any distinction. This option is recommended for customers who want to do readouts in a specific zone without knowing any details regarding the meters beforehand or if the customer is willing to do a random collect at a specific location. Below you can see a visualization on how to use the UDRIVE solution in case of a Free Tour.

A Programmed Tour is used to collect meter data based on existing list of meters that has been imported in advance. In contrast, a Free Tour allows the operator to collect data from any meters within range, without relying on a pre-loaded list.

Here is a quick comparison to highlight the differences:

On the INFNIO platform, the following tags may apply to your Tours:

To see the explanation for each symbol in the UDRIVE App, you can use the Help menu as shown below:

Furthermore, below you can find the meaning of all symbols used in the UDRIVE app:

For that you need to upload your Tour which contains active LoRa devices on the INFINIO platform, as you upload a normal Programmed Tour (in the Import Tour section). Afterwards, our system will detect that the tour contains LoRa meters with existing readouts, and will give you the option to check for them – Option 1: Check for LoRa readouts. If this option is chosen, then you can select specific dates for the LoRa synchronization – the most recent LoRa readout within the specified timeframe will be chosen. At the end of the process, you can see if the synchronization process was successful and for what meters this applied. Below, a visualization of those steps:

In case of errors during the synchronization process on the mobile app, you should re-login in the UDRIVE app using your Email and Password. For that, you should press the Sign out button from the Slide Menu, and then choose the option to not Login using the PIN, by choosing the option Couldn’t find your username ? Please click here to login from the bottom of the page.

When you are online, the UDRIVE app uses your email and password to securely verify your identity with our server. This gives you full, real-time access to all latest data attached to your account (Tours, Keys, Access level).

When you are offline, you can still use access the app using your PIN, but only for a limited time – up to 24 hours. After that, you will need to go online and log-in with your email and password again to revalidate your session. This ensures that your account stays secure and up to date.

If you want to perform a Programmed Tour (see Question 5) without any specific ERP, you can rely on the Excel File which is in the Setup Tab, under the Converter section.  In this Excel you will list all the meters you are willing to collect. Be aware that it is important to fill the mandatory fields in orange and to keep the format of this document as a XLSX.

You can check what converters you do have setup in your account and what is their status (Enabled/Disabled). For that, you navigate to the Profile section. Afterwards, by selecting the Converters option, you can see all converters configured in your account and their status. If a specific converter is set as Enabled, then it is ready to be used when an ERP file is uploaded on the INFINIO platform.

Be aware that to add/delete/change the status of a converter, you need to contact our support team (Phone +41 41 319 52 00 or Email: support@gwf.ch). GWF support is available in the following languages: DE, FR, EN, IT. Please also provide your account number when you contact the support (See Question 18 for finding your account number).

For this action you need to contact our support team (Phone +41 41 319 52 00 or Email: support@gwf.ch). GWF support is available in the following languages: DE, FR, EN, IT.  Please also provide your account number when you contact the support (See Question 18 for finding your account number).

Our UDRIVE solution enables you to directly send your finished Tours in your email inbox without having the need to use the INFINIO platform. To activate this option, you have to go on the INFINIO platform, in the Setup section. There, you have the option of Export by email. In that section, specify the desired email and make sure that the Enable button is activated. From that moment, every time you will finish a Tour on your device and press the Synchronize button, you will receive those Tours in your email inbox. Remark: the Tours will be also accessible on your INFINIO platform later.

If you cannot see the blank frame, then press the Disabled button to make it Enabled.

Nota Bene 1: We recommend to contact our support team (Phone: +41 41 319 52 00 or Email: support@gwf.ch). 
Nota Bene 2: For extra security, we also recommend before doing the Tablet removal operation, to also change the password of the account. To do that, please check the Question 19.
Nota Bene 3: Be aware that this operation will change the status of all assigned tours on this device to Open and prevent the tablet from using UDRIVE anymore. Besides, the possible already collected data will be lost. The Tours will have to be performed from the beginning.

You should remove the tablet from the INFINIO platform. For that, go to the Devices section and choose the tablet you want to remove and press the Delete button. 

You can find your account number on the INFINIO platform or in the UDRIVE App. 

INFINIO platform

On the INFINIO platform, navigate to the Profile section and then to Accounts section from the bottom of the page. There you can find your account number.

UDRIVE app

For the UDRIVE app, from the main page, you select the Home menu. On the top you can see your Customer account and Area code, which is composing the account number.

You can do this operation from the INFINIO platform by navigating to the Profile section and then to Password section.

Setting up a PIN allows you to securely access the UDRIVE app even when you do not have an internet connection. Instead of entering your email and password every time, you can simply use your PIN to log in offline. It’s quick, convenient, and secure way to ensure you can always access important features, no matter where you are.

If you forget the password and you are in the UDRIVE app, you can just press the Forgot your password? and you will be redirected to the INFINIO page. Be aware that you need to be connected to the internet to do this process! An email will be sent to your email with a secured link to reset your password.

If you want to change the password from the INFINIO platform, you can follow the instructions below:

Every meter emits encrypted data. This is to guarantee the privacy and confidentiality of the data. Anyone equipped with a radio receiver can store this encrypted data, but only the ones who have the correct cryptographic key which belongs to the meter or the manufacturer of the meter are able to decrypt the data and hence read it. Nowadays, each meter has its own individual key. If you are using a meter or a radio module provided by GWF AG, each bound key is available on the INFINIO platform and will be synchronized automatically to make sure you are able to decrypt your data inside the UDRIVE solution. If you are using meters not provided by GWF, see Question 22.2 and 22.3. 

For this action you need to contact our support team (Phone: +41 41 319 52 00 or Email: support@gwf.ch) and give them the specific key. GWF support is available in the following languages: DE, FR, EN, IT. Please also provide your account number when you contact the support (See Question 18 for finding your account number).

If you have different meters and you also know  their keys, it is possible to add them in the INFINIO platform, such that the meter’s data become readable in the UDRIVE solution. For that, you have to select the Service module from the INFINIO platform and then choose the Import Keys section. In the new page, you can select the type of the connectivity the meters have (LoRa or wMBus) and then you can download the specific template. It is important to mention that the key fields (app_key for LoRa and aes_key for wMBus)  should contain 32 characters which represents hexadecimal digits (characters from 0 to 9 and letters from A to F). After completing the template, you can Upload it and then Submit it.