The UDRIVE solution is made by GWF AG to collect data from various types of meters (water, gas, heat & cooling, electricity). It can also receive data from non-GWF meters that use the Wireless M-Bus radio protocol. To use this solution, you will need a radio receiver antenna as well as an Android device. With this equipment, you can perform drive-by readings in the field and collect data transmitted by radio modules or meters. Once a tour is completed, the collected data can be synchronized with the INFINIO cloud platform and exported to your ERP system for billing and further processing. Below is the operating process:

There are two prerequisites to use UDRIVE:

• An Android smartphone or tablet running Android 10 or higher, with the UDRIVE app installed from Google Play.

• A compatible readout device:
  • MBWBlue for radio readout
  • CAB-05 for inductive readout

Both of those devices can be provided by GWF AG.

The UDRIVE solution is compatible with the following Wireless M-Bus meters.

In addition, the UDRIVE solution is also compatible with non-GWF meters. If the meter model does not appear in the table, please contact us to check whether it is already integrated in our solution.

Is your meter not listed?

No. Currently, UDRIVE is only available on Android version 10 or higher.

Setting up a PIN allows you to securely access the UDRIVE app even when you do not have an internet connection. Instead of entering your email and password every time, you can simply use your PIN to log in offline. A quick, convenient, and secure way to ensure you can always access important features, no matter where you are.

A Programmed Tour is a type of tour in which an operator performs a drive-by reading based on a predefined list of meters to be collected. This list is imported into the system in advance. All meters to be collected are displayed in a clear list and on a map. This type of tour is mainly used for billing purposes or for collecting data from a defined set of meters. If you want to learn more about how to import a predefined list of meters, please refer to Question 12. Below you can see how to use the UDRIVE solution in case of a Programmed Tour.

A Free Tour is a type of tour in which an operator performs a drive-by reading without any predefined list of meters. In this mode, UDRIVE collects data from all compatible meters that are within radio range, without any prior selection. This option is recommended if you want to perform readouts in a specific area without knowing in advance which meters are present, or if you want to do a random collect at a specific location. Below you can see how to use the UDRIVE solution in case of a Free Tour.

A Programmed Tour is used to collect meter data based on a predefined list of meters that has been imported in advance. In contrast, a Free Tour allows the operator to collect data from any compatible meters within range, without relying on a preloaded list.

Here is a quick comparison to highlight the differences:

To resume a tour after an interruption, reconnect the radio antenna via Bluetooth and continue the data collection.

Yes. If you need to reassign a tour, first make sure that the technician currently responsible has synchronized their progress. In INFINIO, open the Devices tab, select the device currently assigned to the tour and unassign it. Then select the new device and assign the tour to it.

Step 1: Unassign a tour

Step 2: Reassign a tour

Go to the INFINIO platform, unassign the tour from the device, and then reassign it. Please note that any unsynchronized data will be lost. You can follow the same procedure as described in Question 10.

To import a tour, go to the INFINIO platform and open the Import Tour tab, then upload your ERP file. Below, you can see the steps required for this operation.

If you change your ERP system, please contact our support team: (Phone +41 41 319 52 00 or Email: support@gwf.ch). GWF support is available in the following languages: DE, FR, EN, IT.  When contacting support, please make sure to provide your account number (See Question 27 for finding your account number).

If you want to perform a Programmed Tour without any specific ERP, you can rely on the Excel File which is in the Setup Tab, under the Converter section.  In this Excel you will list all the meters you want to collect. Please make sure to fill the mandatory fields in orange and to keep the format of this document as a XLSX.

You can check which converters you have set up in your account and what is their status (Enabled/Disabled). For that, you navigate to the Profile section. Afterwards, by selecting the Converters option, you can see all converters configured in your account and their status. If a specific converter is set as Enabled, then it is ready to be used when an ERP file is uploaded on the INFINIO platform.

Note that to add/delete/change the status of a converter, you need to contact our support team (Phone +41 41 319 52 00 or Email: support@gwf.ch). GWF support is available in the following languages: DE, FR, EN, IT. Please also provide your account number when you contact the support (See Question 27 for finding your account number).

Our UDRIVE solution enables you to directly send your finished Tours in your email inbox without having the need to use the INFINIO platform. To activate this option, you have to go on the INFINIO platform, in the Setup section. There, you have the option of Export by email. In that section, specify the desired email and make sure that the Enable button is activated. From that moment, every time you will finish a Tour on your device and press the Synchronize button, you will receive those Tours in your email inbox. Remark: the Tours will be also accessible on your INFINIO platform later.

If you cannot see the blank frame, then press the Disabled button to make it Enabled.

The storage volume is a value stored by the meter at a specific date. It indicates the volume measured at that date. This value corresponds to the keydate value from the previous MEx Solution.

To export these values, go to the Setup tab in INFINIO, enable the corresponding option and then proceed with the export as usual.

To do this, you need to upload your Tour which contains active LoRa devices on the INFINIO platform, as you upload a normal Programmed Tour (in the Import Tour section). Afterwards, our system will detect that the tour contains LoRa meters with existing readouts and will give you the option to check for them with Option 1: Check for LoRa readouts. If this option is chosen, then you can select specific dates for the LoRa synchronization – the most recent LoRa readout within the specified timeframe will be chosen. At the end of the process, you can see if the synchronization process was successful and for what meters this applied. Below, a visualization of those steps:

When you are online, the UDRIVE app uses your email and password to securely verify your identity with our server. This gives you full, real-time access to all latest data attached to your account (Tours, Keys, Access level).

When you are offline, you can still access the app using your PIN, but only for a limited time: up to 24 hours. After that, you will need to go online and log-in with your email and password again to revalidate your session. This ensures that your account stays secure and up to date.

In case of errors during the synchronization process on the mobile app, you should log back into the UDRIVE app using your Email and Password. For that, you should press the Sign out button in the Slide Menu, and then choose the option to not Login using the PIN by choosing the option Couldn’t find your username ? Please click here to login from the bottom of the page.

Every meter emits encrypted data. This is to guarantee the privacy and confidentiality of the data. Anyone equipped with a radio receiver can store this encrypted data, but only the ones who have the correct cryptographic key which belongs to the meter or the manufacturer of the meter are able to decrypt the data and hence read it. Nowadays, each meter has its own individual key. If you are using a meter or a radio module provided by GWF AG, each bound key is available on the INFINIO platform and will be synchronized automatically to make sure you are able to decrypt your data inside the UDRIVE solution. If you are using meters not provided by GWF, see Question 21.2 and 21.3. 

For this action you need to contact our support team (Phone: +41 41 319 52 00 or Email: support@gwf.ch) and give them the specific key. GWF support is available in the following languages: DE, FR, EN, IT. Please also provide your account number when you contact the support (See Question 28 for finding your account number).

If you have different meters and you also know  their keys, it is possible to add them in the INFINIO platform, such that the meter’s data become readable in the UDRIVE solution. For that, you have to select the Service module from the INFINIO platform and then choose the Import Keys section. In the new page, you can select the type of the connectivity the meters have (LoRa or wMBus) and then you can download the specific template. It is important to mention that the key fields (app_key for LoRa and aes_key for wMBus)  should contain 32 characters which represent hexadecimal digits (characters from 0 to 9 and letters from A to F). After completing the template, you can Upload it and then Submit it.

You have three methods to decrypt the meters you have read. Important: to keep the values readable (i.e., not encrypted), the keys must be retrieved before synchronizing with INFINIO.

The automatic method is enabled by default and works only when the device is connected to the internet. To enable or disable it, open the settings (icon at the top right of the screen), then toggle the option Retrieve keys and decrypt.

To manually decrypt all meters in a tour, open the corresponding tour and tap the key icon at the top of the screen. The application will display the number of missing keys. Tap Retrieve keys and decrypt. The application will then automatically download the keys and decrypt the data. When finished, tap Close.

A generic key is a legacy key used by manufacturers that can decrypt multiple meters.

An individual key is a unique key specific to each meter.

If a meter cannot be decrypted during a planned tour, please contact our support team: (phone: +41 41 319 52 00 or email : support@gwf.ch).

Note: during a free tour intended for exploration, it is normal that some meters cannot be decrypted because they may belong to other customers.

To decrypt a specific meter, select it from the list to open its detail window, then tap Try to decrypt. The meter will be decrypted. Close the window to return to the list.

Nota Bene 1: We recommend to contact our support team (Phone: +41 41 319 52 00 or Email: support@gwf.ch). 
Nota Bene 2: For extra security, we also recommend before doing the Tablet removal operation, to also change the password of the account. To do that, please check the Question 23.
Nota Bene 3: Be aware that this operation will change the status of all assigned tours on this device to Open and prevent the tablet from using UDRIVE anymore. Besides, any data already collected will be lost. The Tours will have to be performed from the beginning.

You should remove the tablet from the INFINIO platform. For that, go to the Devices section and choose the tablet you want to remove and press the Delete button. 

You can do this operation from the INFINIO platform by navigating to the Profile section and then to Password section.

If you forget the password and you are in the UDRIVE app, you can just press the Forgot your password? and you will be redirected to the INFINIO page. Be aware that you need to be connected to the internet to do this process! An email will be sent to your email with a secured link to reset your password.

If you want to change the password from the INFINIO platform, you can follow the instructions below:

On the INFNIO platform, the following tags may apply to your Tours:

To see the explanation for each symbol in the UDRIVE App, you can use the Help menu as shown below:

Furthermore, below you can find the meaning of all symbols used in the UDRIVE app:

You can find your account number on the INFINIO platform or in the UDRIVE App. 

INFINIO platform

On the INFINIO platform, navigate to the Profile section and then to Accounts section from the bottom of the page. There you can find your account number.

UDRIVE app

For the UDRIVE app, from the main page, you select the Home menu. On the top you can see your Customer account and Area code, which is composing the account number.

If your device is not yet supported, you can request an integration by filling out our device integration form: